Hello all you collectors out there!
I wanted to share a really cool story about an Etsy sale we just did. As you may know we really sell mostly on EBay…however we really want to grow our Etsy store because we see this as a long-term win for us. Instead of an auction or moving to a full blown EBay store, this gives us an outlet to move some very affordable vintage items. When I go to an estate sale or an auction I almost think of the Etsy store as a separate entity. I look specifically for interesting or cool things that we can list there. Our Etsy store is made up of mostly $5 to $20 items on purpose. We want to grow our brand and have very affordable items there. We just introduced a higher priced category there and listed our first product (which is this stunning Steuben candy dish by the way). We call this the “Kilderkin Klub” and this is where we will list more luxury items but still at a reasonable value. if you sign up for our newsletter we will actually let you know 48 hours prior to something hitting the store so its worth it peeps!
So we haven’t sold a ton of stuff yet on Etsy because it’s so new but I had an amazing win today for our brand. We had a really nice watch up on Etsy that looked like this….
It was a really nice vintage ladies watch with a special Speidel strap…really nice piece that worked perfectly. I received a message from a customer asking if we would take a Money Order. I immediately responded and said absolutely! I went in added that as a payment option and she made the purchase after professing her love for the way this watch looked (I couldn’t agree more) . When I sent this watch to her I wanted to do something special. I included a cool little gold with green gemstone brooch (never got around to listing it) in with the order with a small note that said “I added a gift just for being awesome”. I knew that adding that little touch would mean a lot for someone who wasn’t expecting it from buying a $15 item (good deal right?). Heck, I might add a gift to every Etsy package…why not?
I got a glowing message from her and I just wanted to share. I am guessing she won’t mind since I am not sharing names:
I received my beautiful watch yesterday along with the beautiful pin. That was very nice of you to do that. I am wearing the watch now and it keeps perfect time and looks brand new. So very happy with it! I love the green colored stones in the pin. I have many nice blouses it will look great on. You have made this transaction very easy and you have been so nice to do business with. I hope to shop with you again in the future. Thank you again for your kindness.”
You know what…it’she little things like this that make this all worth it. Love our customers!
-Chris
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